How do I track my package?
For national orders (within Germany) you can track your package here. Your tracking number for national orders is a 20-digit code consisting only of numbers, for example 00345678912345678912. You receive this code in the shipping confirmation email.
For international orders (everywhere else except Germany) you can track your package here. You find your tracking number in the shipping confirmation email that you receive upon shipping of your order. The format of the tracking code is either a 20-digit code of letters and numbers (for example A1 23B4 C567 89 1234 5DE6 ) or a 13-digit code consisting of letter and numbers (for example "LB 12 345 678 9DE").
Please be aware: once an international order has crossed the border to the country of destination you need to check with your country's national postal service for the whereabouts of the package. In most cases there is a direct link to the national postal service when you track the package as mentioned above.
How do I exchange or return my Pitaya’s?
Please read more about return and exchanges here.
When will I receive my package?
Once the order has been placed, DHL shipping within Germany takes approx. 3-5 working days. Shipping within the European Union takes approximately 7-10 days. Shipping outside of the European Union take 10-14 days.
Please be aware that sometimes it can take a day or two longer. In this case please check the tracking information available online.
I live in Berlin, can I pick up my order?
Unfortunately this is not possible anymore as our orders are now shipped from outside of Berlin.
Do you have a physical store?
No, we only have an online shop. Some of these studios have a selection of our designs but might not have your design or size available.
How do I get the teacher's discount?
Please write us an e-mail attaching your yoga certificate to email@example.com. We will get back to you as soon as possible to send you your teacher discount code for 20% off <3
Why is my discount code not working?
This can have various reasons:
- discount codes are not eligible for items on sale, vouchers or retreats
- check your spelling, especially if you rightly consider capital and lower case letters
- did the discount code run out? Check the time given time frame which you might find in the newsletter or personal e-mail to you or ambassador / influencer's post
- you can't enter a code if an automatic discount is already applied at checkout
- discount codes can't be combined, for example you can't apply your teacher discount code and the newsletter discount
If none of this applies please get in touch with us via firstname.lastname@example.org to double check for you.
Do you ship to the UK?
To make orders to the UK please visit our Etsy store here.
Did you receive my order?
If you didn't get a confirmation e-mail from us with an invoice attached, the order did not go through.
If you selected Klarna as payment method unfortunately it can happen that money is taken from your account without the order going through to us. In this case, Klarna transfers the money back to your account within 3-5 working days. This problem can arise if the connection was not stable enough or other technical issues. We have been in contact with Klarna for this, unfortunately there is no solution for this.
You can directly place another order or wait for the money to be paid back into your account by Klarna. We don't have such issues with other payment methods such as PayPal or credit card payment.
My size is not available anymore. Can I pre-order and if yes, how?
We usually do not repeat our designs a second time. However, it is interesting for us to know if you are interested in a specific design in a specific size and possibly, we will restock this design again. So please write to us email@example.com to find out.
Which size is right for me?
Please find our size guides here.
In general the sizing of the products are true to size.
If you are in between two sizes you have to decide whether you like a slightly tighter or relaxed fit. From our experience from wearing the bamboo and cotton fabric it does stretch a little along the way, however it is minimal.
Please be aware, that we have produced with other fabrics and another producer in the past, so the sizing might differ from an order you made in early 2020 or 2019. In 2019 we had a collection that came out smaller than intended - you had to choose a size bigger for a good fit. This is not the case anymore, sizes are true to size.
It is worth it to have a quick look at the size chart. We are aware that proportions are different so even then the Pitaya item might, or might not be your perfect fit yoga item :)
What are the washing instructions for my bamboo leggings?
Please wash the items inside out, in a delicate programme on 30°C (max. 40°C), air dry and use no fabric softener. This way the colours are best retained. As bamboo and cotton are natural fibres the colours tend to fade faster than on synthetic fibre. This is why is it very important that you follow the washing instruction carefully.
What do you mean with 'donation-based' designs?
Some designs are dedicated to a specific topic or organisation that we want to support. For each legging of those design we donate 4,- EUR to a chosen organisation and 2,- EUR for every short or crop top. See our donation based designs here and read about our intentions in our blog.
Do you have any open job positions?
Yes! We are looking for people to support our sales, partnerships and cooperations as well as an online marketing plus copywriter (English and German required). All positions are remote though if you live in Berlin or Barcelona we are more than happy to co-work.
Please get in touch via firstname.lastname@example.org
I'm a yoga studio or boutique owner and am interested in selling your clothes.
For B2B requests please contact us via email@example.com for a individualised offer on your selection.