How long does it take for my order to arrive?
Once the order has been placed, DHL shipping within Germany takes approx. 2-3 working days. Shipping within the European Union takes approximately 7-10 days. Shippings with destination outside the EU can take around 10-14 days. Please be aware the delivery time frames vary hugely currently. For example the postal service allows a 40 day window for packages to arrive to Australia.
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What does shipping cost?
Shipping within Germany
Standard Shipping - Small | €0.00–€30.00 | €2.95
Standard Shipping - Medium | €30.00–€150.00 | €3.95
Standard Shipping - Large | €150.00–€200.00 | €4.95
Orders above €200.00 are free of charge.
Shipping within Europe
Standard Shipping EU - Small | €0.00–€150.00 | €6.95
Standard Shipping EU - Medium | €150.00–€200.00 | €7.95
Orders above €200.00 are free of charge.
Shipping Non-Europe
Standard Shipping Non-EU - Small | €0.00–€150.00 | €7.95
Standard Shipping Non-EU - Medium | €150.00–€250.00 | €9.95
Standard Shipping Non-EU - Large | €250.00–€350.00 | €14.95
Shipping World
Standard Shipping World | €0.00–€120.00 | €8.95
Large Shipping World | €120.00–€250.00 | €12.95
Extra Large Shipping World | €250.00–€350.00 | €16.95
Please be advised that you are responsible for the shipping fees incurred for the return and exchange parcel, unless it is a manufacturing defect.
What is the return policy?
You can return your item(s) within 21 days of dispatch. Please note that all items must be in their original unworn condition to be accepted for return, unless it is a manufacturing defect. We reserve the right to refuse returns that do not meet these criteria. Shipping costs will not be refunded unless there was a mistake in delivery caused by us.Please visit our Online Return Center to handle your return or exchange.
You can return in person in our warehouse in Berlin Moabit every Tuesday 09:00 - 13:00 and 17:00 - 19:00. Pitaya Yoga, c/o Sara Bauchmüller, Putlitzstr. 18, 10551 Berlin. Tuesdays is the only day we are open for returns!
What is the exchange policy?
If you want to exchange your item, we will once pay for the re-newed shipping cost. Please visit our
Online Return Center to process your exchange. Please be aware that you are responsible for the shipping fees incurred for the return of the exchanged item.
You can exchange in person in our warehouse in Berlin Moabit every Tuesday 09:00 - 13:00 and 17:00 - 19:00. Pitaya Yoga, c/o Sara Bauchmüller, Putlitzstr. 18, 10551 Berlin. Tuesdays is the only day we are open for returns!
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