For online returns please click here.


Cancellation policy for consumers

Cancellation policy for the sale of goods
Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you took possession of the goods.

In order to exercise your right of cancellation, you must inform us (Sara Bauchmüller, Finowstr. 28, 12045 Berlin, phone: +491633005493, e-mail: by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to cancel this contract. You can use the attached sample revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient for you to send the notification of exercising the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us).

We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You shall return or deliver the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

In the following cases the revocation cannot be accepted: (a) the product is damaged / shows signs of use (e.g. smell); (b) the product has been washed and/or worn and (c) the product has not been returned to us. In order to prove your returning the product to us we recommend that you return the product with a tracking number.

You only have to pay for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary to check their condition, properties and functionality.

Sample withdrawal form

You can send us a return request online OR please fill out this form and send it back.


Straße der Einheit 142-148
14612 Falkensee

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*):

Ordered on (*)/received on (*):
Name(s) of consumer(s):
Address of the consumer(s):

Signature of consumer(s) (only for paper notifications):


* please delete if not applicable

This cancellation policy was created by and is regularly checked for legal certainty. In the event of a warning, Geprüfter Webshop assumes full liability for the legal texts created.