SHIPPINGS & RETURNS

After completing your purchase, you will receive a confirmation email, and our team will start processing your order immediately to ensure its swift delivery. 

In the event that you do not receive your order within the specified timeframe for your country, please reach out to us with your order number and we will review the order history to find a solution as soon as possible. You will also receive an email containing the tracking information for your order, enabling you to stay informed about its shipping progress at all times.

Please note that Pitaya cannot be held liable for any delivery errors arising from discrepancies between the delivery address entered by the User in the order form and the actual address, or due to any omitted information.

RATES & TIMES:

EUROPE*

Standard 4-9 DAYS - €8.50 | Free > €150

EUROPE **

Standard 4-9 DAYS - €19.95 | Free > €210

USA

Standard North America 4-8 DAYS - €29.95 | Free > €400

Standard South America 4-8 DAYS - €31 | Free > €400

SPAIN

Shipping 24h €4.50 | Free > €100

BALEARIC ISLANDS AND ANDORRA 

Standard Balearic Islands 24 / 48H - €12 | Free > €120

Standard Andorra 24 / 48H - €12.95 | Free > €120

CANARY ISLANDS

Standard 24 / 48H - €35 | Free > €180

PORTUGAL

Standard 24 / 48H - €7.55 | Free > €100

REST OF THE WORLD

Standard 4-8 DAYS - €45 | Free > €450

* Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, the Netherlands, Poland

** Ireland, UK, Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Vatican City, Croatia, Slovakia, Slovenia, Estonia, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Island Bouvet, Isle of Man, Iceland, Åland Islands, Faroe Islands, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Norway, Reunion, Romania, San Marino, Serbia, Sweden , Switzerland, Svalbard and Jan Mayen, Turkey, Ukraine

At all times Pitaya  will work to offer the best service in terms of international shipments, however, there may be the occasion that for some specific reason or cause that is beyond our control, an order may be canceled, in which case Pitaya will communicate within a period of no more than 24 working hours accompanied by its corresponding refund in the payment method used by the client for the purchase.

CUSTOMS 

CUSTOM DUTTIES FOR NON EU COUNTRIES

Once your package lands in your country, you'll have to cough up for any import duties and taxes. Sorry, but we can't control these charges since customs rules vary from place to place. If you've got questions about what you'll owe, hit up your local customs office.

By the books, we gotta declare everything at its full price. No funny business to lower those international custom fees.

Should you reject a shipment from PITAYA, you will bear the original shipping expenses, any incurred import fees, and the return shipment cost to PITAYA. These charges will be deducted from your refund. If the return fees surpass the total value of the merchandise along with shipping expenses, the package will be deemed abandoned, and no refund will be issued.

RETURNS

Items purchased at Pitaya should be returned in perfect, unused condition and at the customer's expense Unless you want to exchange for a different item.

They should be free from any damage, stains, odors, or any other condition that would prevent their resale as new. Please ensure that items are returned in their original packaging, including all labels and any additional items that were included with the packaging. The return should be initiated within 30 days of receiving the shipment in order to be eligible for a refund.

For processing a partial or total refund of an order, please ensure that the items you wish to return are securely packaged and sent via a courier service.

 Manage returns through the following link:

 www.pitaya.yoga/returns