How long does it take for my order to arrive?
Once the order has been placed, DHL shipping within Germany takes approx. 3-5 working days. Shipping within the European Union takes approximately 7-10 days. Shippings with destination outside the EU can take around 10-14 days.
What does shipping cost?
Shipping within the European Union is free of charge.
Shipping outside the EU costs €7.90.
What is the exchange and return policy?
For returns within Germany please register your return in our online return center to receive your return label to download and print. Please note that the return must be received in the online portal within 14 days of dispatch in order to be accepted.
For all returns outside of Germany please be aware that you are responsible for the shipping fees incurred for the return. Please register your return in our online returns centre within 14 days of dispatch. You will then receive instructions on how to return the goods.
If an item needs to be exchanged, please return it and place a new order on our website.
How do I return my order?
You can return the item(s) you are unhappy with within 14 days of dispatch for a full refund. If you paid a shipping fee it will only be refunded if all items of your order are returned.
Please note that all items must be in their original unworn condition to be accepted for return, unless it is a manufacturing fault.
Once we receive the package, it will take 3-5 business days for refunds to be transferred back to the original method of payment.
Please send your return package including a note with your order number (!) to the following address:
c / o Moodja GmbH
Str. der Einheit 145-148
DE 14612 Falkensee
For all returns coming from outside Germany, we strongly recommend sending the package with a tracking number. In case the parcel gets lost, no tracking can be done without tracking number. If the parcel does not reach us, we cannot guarantee a refund.