Copy of SHIPPINGS & RETURNS- 2
SHIPPINGS & RETURNS
After completing your purchase, you will receive a confirmation email, and our team will start processing your order immediately to ensure its swift delivery.
In the event that you do not receive your order within the specified timeframe for your country, please reach out to us with your order number and we will review the order history to find a solution as soon as possible. You will also receive an email containing the tracking information for your order, enabling you to stay informed about its shipping progress at all times.
Please note that Pitaya cannot be held liable for any delivery errors arising from discrepancies between the delivery address entered by the User in the order form and the actual address, or due to any omitted information.
RATES & TIMES:
EUROPE*
Standard 4-9 DAYS - €8.50 | Free > €150
EUROPE **
Standard 4-9 DAYS - €19.95 | Free > €210
USA
Standard North America 4-8 DAYS - €29.95 | Free > €200
Standard South America 4-8 DAYS - €31 | Free > €200
SPAIN
Shipping 24h €4.50 | Free > €100
BALEARIC ISLANDS AND ANDORRA
Standard Balearic Islands 24 / 48H - €12 | Free > €120
Standard Andorra 24 / 48H - €12.95 | Free > €120
CANARY ISLANDS
Standard 24 / 48H - €35 | Free > €180
PORTUGAL
Standard 24 / 48H - €7.55 | Free > €100
REST OF THE WORLD
Standard 4-8 DAYS - €45 | Free > €200
* Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, the Netherlands, Poland
** Ireland, UK, Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Vatican City, Croatia, Slovakia, Slovenia, Estonia, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Island Bouvet, Isle of Man, Iceland, Åland Islands, Faroe Islands, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Norway, Reunion, Romania, San Marino, Serbia, Sweden , Switzerland, Svalbard and Jan Mayen, Turkey, Ukraine
At all times Pitaya will work to offer the best service in terms of international shipments, however, there may be the occasion that for some specific reason or cause that is beyond our control, an order may be canceled, in which case Pitaya will communicate within a period of no more than 24 working hours accompanied by its corresponding refund in the payment method used by the client for the purchase.
CUSTOMS
CUSTOM DUTTIES FOR NON EU COUNTRIES
Once your package lands in your country, you'll have to cough up for any import duties and taxes. Sorry, but we can't control these charges since customs rules vary from place to place. If you've got questions about what you'll owe, hit up your local customs office.
By the books, we gotta declare everything at its full price. No funny business to lower those international custom fees.
Should you reject a shipment from PITAYA, you will bear the original shipping expenses, any incurred import fees, and the return shipment cost to PITAYA. These charges will be deducted from your refund. If the return fees surpass the total value of the merchandise along with shipping expenses, the package will be deemed abandoned, and no refund will be issued.
RETURNS
Items purchased at Pitaya should be returned in perfect, unused condition and at the customer's expense Unless you want to exchange for a different item.
They should be free from any damage, stains, odors, or any other condition that would prevent their resale as new. Please ensure that items are returned in their original packaging, including all labels and any additional items that were included with the packaging.
CAN I ASK FOR A RETURN OR A STORE CREDIT OF MY ORDER?
You have 15 days to request the return or exchange of any item. For a product to be considered eligible for return it must be in the same condition in which it was purchased, with no signs of use and with the original tag attached and the original packaging.
To initiate a return or exchange please access the following link by filling in the text boxes with the order ID and purchase email: https://returns.itsrever.com/pitayayoga
For any doubt or question you can send an email to: support@pitaya.yoga
The customer is responsible for ensuring that returned items arrive safely at our warehouse. Refunds will not be issued for missing items.
HOW MUCH DOES THE RETURN OF MY ORDER COST?
Please find below the different options:
- Germany, Spain and Portugal: Store credit/Exchange: Free // Refund: 4,95€
- Rest of Europe: Store credit/Exchange: Free // Refund: 9,95€
- United States and United Kingdom: Store credit /Exchange: 4,95€ // Refund: 14,95€
- Rest of the world: Store credit /Exchange: 9,95€ // Refund: 24,95€
Instant refund will cost 1 extra euro. The instant refund will be processed immediately upon confirming that the item has been received in perfect condition.
Gift cards can’t be returned.
WHEN CAN I EXPECT MY REFUND TO ARRIVE?
You can choose the instant refund option for 1€. If you don’t want to pay this amount, please note that, depending on your banking institution, it can take up to 15 business days for the amount to be visible in your account.
As soon as the refund is processed, the client will receive a notification via email.
The refund will be credited to the original form of payment used to make the purchase.
Manage returns through the following link:
